GENWELL PRIVACY POLICY

Last Updated: June 11, 2026

GenWell, Inc. ("GenWell," "Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, process, store, and protect information when you access or use GenWell's websites, mobile applications, artificial intelligence tools, marketplaces, content experiences, and related services (collectively, the "Services").

PLEASE READ THIS PRIVACY POLICY CAREFULLY.

BY ACCESSING OR USING THE SERVICES, YOU AGREE TO THE COLLECTION, USE, DISCLOSURE, AND PROCESSING OF INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

IMPORTANT NOTICE

GENWELL IS A CONSUMER TECHNOLOGY PLATFORM.

GENWELL IS NOT A HEALTHCARE PROVIDER.

GENWELL DOES NOT PRACTICE MEDICINE.

GENWELL DOES NOT PROVIDE MEDICAL ADVICE, MEDICAL DIAGNOSIS, MEDICAL TREATMENT, OR HEALTHCARE SERVICES.

GENWELL IS NOT INTENDED TO OPERATE AS A HIPAA-COVERED ENTITY.

INFORMATION SUBMITTED THROUGH THE SERVICES MAY NOT BE SUBJECT TO THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT ("HIPAA").

IF YOU RECEIVE HEALTHCARE SERVICES FROM A HEALTHCARE PROVIDER, HOSPITAL, CLINIC, TELEHEALTH PROVIDER, OR OTHER HEALTHCARE ORGANIZATION, THAT ORGANIZATION MAY BE SUBJECT TO ITS OWN PRIVACY PRACTICES AND LEGAL OBLIGATIONS.

  1. INFORMATION WE COLLECT

We may collect the following categories of information.

Account Information

When you create an account, we may collect:

  • Name

  • Email address

  • Username

  • Password

  • Age

  • Zip code

  • Profile information

  • Communication preferences

Health and Wellness Information

You may voluntarily provide:

  • Symptoms

  • Health concerns

  • Diagnoses

  • Medications

  • Allergies

  • Health goals

  • Wellness interests

  • Fertility information

  • Menopause information

  • Lifestyle information

  • Nutrition information

  • Exercise information

  • General health information

  • Other information you choose to provide

You are not required to provide health-related information, but certain features may function differently if such information is not provided.

Conversation Data

We may collect information submitted through:

  • Conversations with Gen

  • AI interactions

  • Voice interactions

  • Feedback submissions

  • Customer support requests

  • User-generated content

Marketplace Activity

We may collect information regarding:

  • Products viewed

  • Providers viewed

  • Services viewed

  • Content viewed

  • Searches performed

  • Bookings initiated

  • Purchases initiated

  • Saved items

  • Preferences and interests

Device and Technical Information

We may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Device identifiers

  • Mobile advertising identifiers

  • Referring URLs

  • Pages viewed

  • Session information

  • Application activity

Analytics Information

We may collect information regarding:

  • User engagement

  • Time spent using features

  • Click behavior

  • Navigation behavior

  • Feature usage

  • Performance metrics

  • Retention metrics

  1. HOW WE COLLECT INFORMATION

We may collect information:

  • Directly from you

  • Automatically through your use of the Services

  • Through cookies and similar technologies

  • From service providers

  • From business partners

  • From publicly available sources

  • From third-party integrations you authorize

We may combine information from multiple sources.

  1. HOW WE USE INFORMATION

We may use information for the following purposes:

Providing Services

  • Creating accounts

  • Maintaining accounts

  • Delivering platform functionality

  • Providing customer support

  • Facilitating marketplace functionality

Personalization

  • Personalizing content

  • Personalizing educational experiences

  • Personalizing provider discovery

  • Personalizing product discovery

  • Personalizing search results

  • Personalizing recommendations

Artificial Intelligence Features

We may use information to:

  • Generate AI responses

  • Generate summaries

  • Improve recommendation systems

  • Improve matching systems

  • Improve search systems

  • Improve platform functionality

  • Improve user experiences

Research and Product Development

  • Develop new products

  • Improve existing products

  • Test features

  • Analyze trends

  • Conduct internal research

  • Improve algorithms

Communications

  • Send service messages

  • Send account notifications

  • Send newsletters

  • Send marketing communications

  • Respond to inquiries

Security and Fraud Prevention

  • Detect fraud

  • Prevent misuse

  • Protect users

  • Investigate security incidents

Legal Compliance

  • Comply with legal obligations

  • Enforce agreements

  • Protect rights and property

  • Resolve disputes

  1. ARTIFICIAL INTELLIGENCE DISCLOSURES

Certain Services utilize artificial intelligence technologies.

Information submitted to AI-powered features may be processed by:

  • GenWell systems

  • Infrastructure providers

  • Artificial intelligence service providers

  • Security providers

  • Analytics providers

We may use AI interaction data to:

  • Improve platform functionality

  • Improve recommendation systems

  • Improve matching systems

  • Improve user experiences

  • Improve safety and reliability

GenWell may review AI interactions for:

  • Quality assurance

  • Safety monitoring

  • Product improvement

  • Customer support

GenWell does not currently use user information to train publicly available artificial intelligence models.

  1. HOW WE DISCLOSE INFORMATION

We may disclose information to:

Service Providers

Including providers of:

  • Cloud hosting

  • Infrastructure

  • Customer support

  • Analytics

  • Communications

  • Security

  • Payment processing

  • Artificial intelligence services

Marketplace Participants

Where necessary to facilitate interactions with:

  • Providers

  • Brands

  • Vendors

  • Service providers

  • Marketplace partners

Business Partners

Where appropriate for:

  • Joint offerings

  • Integrations

  • Promotions

  • Marketplace functionality

Legal Authorities

Where necessary to:

  • Comply with law

  • Protect rights

  • Protect users

  • Prevent fraud

  • Respond to legal requests

Corporate Transactions

In connection with:

  • Mergers

  • Acquisitions

  • Financings

  • Asset sales

  • Corporate restructurings

With Your Consent

Where you authorize or direct us to do so.

  1. AGGREGATED, DE-IDENTIFIED, AND DERIVATIVE DATA

GenWell may create, generate, derive, aggregate, transform, anonymize, de-identify, model, analyze, and otherwise process information collected through the Services.

To the extent permitted by applicable law, GenWell may use, disclose, license, commercialize, publish, share, sell, transfer, and otherwise exploit:

  • Aggregated data

  • De-identified data

  • Statistical data

  • Benchmarking data

  • Derivative data

  • Modeled data

  • Health-intent data

  • Trend data

  • Research data

provided such information does not reasonably identify an individual.

Such information may be used for:

  • Analytics

  • Research

  • Benchmarking

  • Reporting

  • Product development

  • Artificial intelligence development

  • Business intelligence

  • Commercial partnerships

  • Market insights

  • Industry reporting

  • Other lawful business purposes

GenWell retains ownership rights in such aggregated, de-identified, and derivative information.

  1. COOKIES AND TRACKING TECHNOLOGIES

We and our service providers may use:

  • Cookies

  • Pixels

  • SDKs

  • Tags

  • Analytics tools

  • Session replay technologies

  • Similar technologies

These technologies may be used to:

  • Operate the Services

  • Improve performance

  • Analyze usage

  • Personalize experiences

  • Measure effectiveness

  • Improve functionality

Users may manage certain cookie preferences through browser settings.

  1. DATA RETENTION

We retain information for as long as reasonably necessary to:

  • Provide Services

  • Maintain accounts

  • Improve products

  • Comply with legal obligations

  • Resolve disputes

  • Protect rights and property

Retention periods may vary depending on the nature of the information.

  1. DATA SECURITY

We implement reasonable administrative, technical, and organizational safeguards designed to protect information.

HOWEVER, NO INTERNET TRANSMISSION OR ELECTRONIC STORAGE SYSTEM CAN BE GUARANTEED TO BE 100% SECURE.

GENWELL CANNOT GUARANTEE ABSOLUTE SECURITY.

  1. CHILDREN'S PRIVACY

The Services are intended solely for individuals eighteen (18) years of age or older.

We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected, we may delete such information.

  1. THIRD-PARTY SERVICES

The Services may contain links to third-party websites, providers, products, applications, or services.

GenWell is not responsible for:

  • Third-party privacy practices

  • Third-party security practices

  • Third-party content

  • Third-party policies

Users should review applicable third-party privacy policies.

  1. YOUR RIGHTS AND CHOICES

Depending upon your jurisdiction, you may have rights relating to:

  • Access

  • Correction

  • Deletion

  • Portability

  • Restriction

  • Objection

You may also:

  • Update account information

  • Modify communication preferences

  • Delete your account

Requests may be submitted using the contact information below.

  1. U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional rights under applicable privacy laws.

GenWell will comply with applicable state privacy laws to the extent required.

  1. CANADIAN USERS

The Services may be available to users located in Canada.

Canadian users may have additional privacy rights under applicable law.

  1. INTERNATIONAL USERS

The Services are primarily intended for users located in the United States and Canada.

If you access the Services from another jurisdiction, you do so at your own risk and are responsible for compliance with local laws.

  1. CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time.

Updated versions become effective upon posting.

Continued use of the Services constitutes acceptance of the updated Privacy Policy.

  1. CONTACT INFORMATION

GenWell, Inc.

Washington, DC 20009

hello@get-genwell.com

get-genwell.com

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